The Doctoral School deals with a very high volume of emails and processes every day. Even though the team works very hard to respond to queries and process forms etc. as quickly as our resources allow, we understand that we may not always be able to respond to emails / process something for you quite as quickly as you would like. The table below gives you an indication how long you should expect to wait for a response / for a process to take - so that you can see how far in advance you should contact us. If you are late in submitting a form etc, please understand that it will not normally be possible to prioritise this above requests which have been received earlier.
Please note:
- The processing turnaround times are given on the basis that the forms are completed correctly and any necessary evidence / approval is provided.
- If the response / processing is dependent on staff outside of the Doctoral School, we have less control over the turnaround times. We will send a holding email if it looks as if the response / process might take longer than expected.
- At certain times of year (e.g. Start of Session), some of these turnaround times will need to extend due to the additional volume of work. Any seasonal updates will be reflected below.
Task type | Expected turnaround time (working days) | Comment |
Emails - straightforward general queries |
2 - 4 working days |
Until end of October 2024 - peak processing time |
Voicemail queries |
1 - 2 working days |
|
Document production |
2 - 3 working days |
|
Appointment requests |
1 - 2 working days |
|
Emails - more complex / multi-questions |
6 - 10 working days |
If the query requires research / advice from across the University, a holding email will be sent to provide likely timeline
|
Progression review and exam processing |
6 - 10 working days |
Until end of October 2024 - peak processing time |
Studentship advertising and nomination form processing |
3 - 5 working days |
|
Expense claim processing |
3 - 5 working days |
|
Suspensions of regulations, student movements and formal warning processing |
14 working days |
Until end of October 2024 - peak processing time |
PGR data requests (from academics) |
14 working days |
General data request will be forwarded to Data Management. If requests are complex and not easily identified from student data held on Banner, then this may take longer. |