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Student email

All current student Royal Holloway email accounts use Microsoft Office 365 and last a lifetime.

How to log in

  • Username:  abcd123@live.rhul.ac.uk
    replace 'abcd123' with your college username. NB: you cannot log in with your student email address
  • Password:  your normal college password.

Where to log in

Visit  mail.live.rhul.ac.uk or click the image below, and log in using the username and password given above

Click this image:


You may wish to right-click the above image and choose "Bookmark this link" or "Add to Favourites" if you have this option available.

Support & troubleshooting

A few common issues and how to resolve them

This account can't be used to access Outlook.com

Click the sign out link in the error message and ensure you are trying to log in via mail.live.rhul.ac.uk.

We don't recognise this user ID or password

Check the username is in the format abcd123@live.rhul.ac.uk; that your password is correct; and you don't have Caps Lock on.

If you're sure these are correct, your password may not be set correctly on your email account. Change your College password to update the email account password. Note: you should be able to 'change' it to the same password you currently use, unless it is very short.

You've tried to sign in too many times

Change your College password to update the email account password and regain access. Note: you should be able to 'change' it to the same password you currently use, unless it is very short.

Sorry, but we're having trouble signing you in (80043431)

This is usually the result of trying to log in to the Office 365 for Staff page instead of the student email login page.  It is possible to accidentally get to this page by entering your username with @rhul.ac.uk on the end instead of @live.rhul.ac.uk.

Go to mail.live.rhul.ac.uk to get the correct login page, then make sure you enter the username in the format abcd123@live.rhul.ac.uk rather than abcd123@rhul.ac.uk.

For further help please see our FAQs on the right, visit help.outlook.com, or contact the IT Service Desk.


Getting help

Log a call - IT Service Desk:

W: IT Service Desk

E: ITServiceDesk@rhul.ac.uk

T: (01784 41) 4321

Laptop Support and Mobile Device Clinic

IT support helpdesk,
Davison Building,
Library ground floor

Clinic Opening Times...



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