Details correct but can't access the service?
If you know that the "Student Number" and "Date of Birth" details you are entering are correct but cannot access the service it may be that the service is not currently available.
The system is available for use at most times of the day and night.
It is not available when a security copy of the student database is being taken. This means that for a period of a few hours each night the system is unavailable.
Please try again at another time.