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My College Card


How to use your College Card and what to do if you lose it

Your College Card is your proof of identity at Royal Holloway. It is also your access card to College buildings, your Library card, Campus Account card and your Students' Union membership card. Find out more about how each of the functions works below. All students are issued a new College Card at the start of their course at Royal Holloway.

Replacement card service 

Service Update - November 2021

You can request a replacement College Card via phone, email or in person. After requesting a replacement College Card, we’ll log your request and produce your new College card. If you request your replacement College card before 1pm, your new card will be available for collection from 3pm the same working day. If your card is requested after 1pm, it will be available for collection from 3pm the next working day. If you would prefer that your College Card be posted to you, please confirm this in your request.

 

Do I need to pay for a replacement card? 

We offer one free replacement if your card is lost or stolen during your course. Once you have had your free replacement, if your card is lost or stolen again you will be charged a fee of £10 for every future replacement. When you contact the Student Services Centre to request a replacement College Card, we will check to see if you have had your free replacement before. If you have, you will need to pay for the replacement card. If you opt to collect your new College card in-person, we will ask you to pay by card (not cash) on collection. If you opt to have your new College card posted, we will send you a link to make the payment for your replacement College card online. 

If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you request the replacement, we will advise you on your next steps. 

My card is damaged/expired, how do I get a replacement? 

If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you request the replacement, we will advise you on your next steps, this will include destroying your damaged card or returning it to us for us to destroy safely. 

I am currently living on campus and have lost my College Card.

You can request a replacement college card via the above process. Whilst waiting for the card, if you are locked out of your bedroom please contact your halls reception who will be able to arrange access for you. Your halls reception can arrange a temporary room key which will allow you access. 

If you want to pay for things using your Campus Account linked to your College Card, we recommend registering your details online where you will be able to top-up your Campus Account and pay using the UpayChilli app. Full instructions on how to register and top-up your Campus Account online can be found here. During this period, there have been a number of changes to the opening hours of campus facilities including catering outlets and shop opening times. These are updated regularly and can be viewed here.

 

College Card Policy 

For more information about your College Card, please see our College Card Policy.


  

Paying with your College Card

You can use your College Card to quickly pay for things on campus

money

Accessing buildings

Your College Card is your access card to College buildings and facilities

Founder's rooftop

Your Library card

Your College Card is your Library card

Library