College Card: Service Update as of 3 April 2020
Following the recent announcement by the UK Government regarding Coronavirus (COVID-19), we have suspended our face-to-face service and the Student Services Centre team is now working remotely. This means that we are unable to offer our normal replacement card service until further notice.
If you are still living on Campus and have lost your College Card, please do not worry:
- If you are locked out of your bedroom please contact your hall reception who will be able to arrange access for you. Your hall reception can arrange a temporary room key which will allow you access to your room and building until we are able to offer our replacement college card service again.
- If you want to pay for things using your Campus Account linked to your College Card, we recommend registering your details online where you will be able to top-up your Campus Account and by using the UpayChilli app, you will be able to pay for things using the QR code. Full instructions on how to register and top-up your Campus Account online can be found here. During this period, there have been a number of changes to the opening hours of campus facilities including catering outlets and shop opening times. These are updated regularly and can be viewed here.
Royal Holloway has dedicated webpages with frequently asked questions on the College's response to Coronavirus.