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My College Card

How to use your College Card and what to do if you lose it 


College Card: Service Update as of 3 April 2020

Following the recent announcement by the UK Government regarding Coronavirus (COVID-19), we have suspended our face-to-face service and the Student Services Centre team is now working remotely. This means that we are unable to offer our normal replacement card service until further notice.

If you are still living on Campus and have lost your College Card, please do not worry:

  • If you are locked out of your bedroom please contact your hall reception who will be able to arrange access for you. Your hall reception can arrange a temporary room key which will allow you access to your room and building until we are able to offer our replacement college card service again.
  • If you want to pay for things using your Campus Account linked to your College Card, we recommend registering your details online where you will be able to top-up your Campus Account and by using the UpayChilli app, you will be able to pay for things using the QR code. Full instructions on how to register and top-up your Campus Account online can be found here. During this period, there have been a number of changes to the opening hours of campus facilities including catering outlets and shop opening times. These are updated regularly and can be viewed here.

Royal Holloway has dedicated webpages with frequently asked questions on the College's response to Coronavirus.


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Your College Card is your proof of identity at Royal Holloway. It's also your access card to College buildings, your Library card, Campus Account card and your Students' Union membership card.

Find out more about how each of the functions works below.

Need a new College Card?

I lost my College Card

Not to worry - find out how to order a new one here.

My College Card is damaged or has expired

Bring your damaged or expired card to the Student Services Centre and we'll sort you out with a replacement.

 Read our College Card policy [PDF]


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Paying with your College Card

You can use your College Card to quickly pay for things on campus


Accessing buildings

Your College Card is your access card to College buildings and facilities

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Your Library card

Your College Card is your Library card