Your College Card is your proof of identity at Royal Holloway. It's also your access card to College buildings, your Library card, Campus Account card and your Students' Union membership card. Find out more about how each of the functions works below. All students are issued a new College Card at the start of their programme at Royal Holloway. If you started your studies in the 2020/21 academic year, please check our enrolment webpages for details of when you will receive your College Card.
Replacement card service
Service Update - April 2021
Due to the ongoing coronavirus (COVID-19) pandemic, we have a new process for requesting a replacement college cards in the 2020/21 academic year.
The Student Services Centre is currently closed for walk-in enquiries so College Cards have to be requested in advance. We can issue replacement College Cards in-person (by appointment) or by post:
- If you would like to collect a replacement College Card in-person please call us to book an appointment on +44 (0) 1784 276 641, our phone lines are open 10-4pm (Monday-Friday). Please note, we cannot arrange appointments by email and we cannot offer same day appointments as we need to print your card in advance.
- If you would like a replacement College Card posted to you, you can either call or email us to request your new card. You can email us: studentservices@royalholloway.ac.uk or you can call us: +44 (0) 1784 276 641, our phone lines are open 10-4pm (Monday-Friday).
We offer one free replacement if your card is lost or stolen during your programme of study. Once you have had your free replacement, if your card is lost or stolen again you will be charged a fee of £10 for every future replacement. When you contact the Student Services Centre to request a replacement College Card, we will check to see if you have had your free replacement before. If you have, you will need to pay for the replacement card and we will send you a link to make the payment if you have requested for your replacement card to be posted or ask that you pay by card (not cash) when you visit the centre if you have opted to collect your card in-person by appointment.
If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you request the replacement, we will advise you on your next steps.
Yes but by appointment only. If you would like to collect a replacement College Card in-person please call us to book an appointment on +44 (0) 1784 276 641, our phone lines are open 10-4pm (Monday-Friday).
We cannot arrange appointments by email and we cannot offer same day appointments as we need to print your card in advance.
If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you request the replacement, we will advise you on your next steps, this will include destroying your damaged card or returning it to us for us to destroy safely.
You can request a replacement college card via the above process. Whilst waiting for the card, if you are locked out of your bedroom please contact your hall reception who will be able to arrange access for you. Your hall reception can arrange a temporary room key which will allow you access.
If you want to pay for things using your Campus Account linked to your College Card, we recommend registering your details online where you will be able to top-up your Campus Account and pay using the UpayChilli app. Full instructions on how to register and top-up your Campus Account online can be found here. During this period, there have been a number of changes to the opening hours of campus facilities including catering outlets and shop opening times. These are updated regularly and can be viewed here.