Your College Card is your proof of identity at Royal Holloway. It is also your access card to College buildings, your Library card, Campus Account card and your Students' Union membership card. Find out more about how each of the functions works below. All students are issued a new College Card at the start of their course at Royal Holloway.
Replacement card service
You can request a replacement College Card via our online request form. After submitting a request, we'll produce your replacement card it will be ready to collect in 3 working days. Details of our walk-in centre opening hours can be found on the Student Services Centre webpage. If you would prefer that your College Card is posted to you, please confirm this via the online request form.
If you have lost your College Card, you'll need to pay £10 for a replacement card, which can be paid via card (not cash) in the Student Services Centre or via our online store.
If your card is lost you will be charged a fee of £10 for a replacement College Card. Please note, once purchased, a College Card is non-refundable, even if you find the original. If you opt to collect your new College card in-person, we will ask you to pay by card (not cash) on collection. If you opt to have your new College card posted, we will send you a link to make the payment for your replacement College card online.
If you have been a victim of crime and have had your College Card stolen, a replacement College Card will be issued free of charge on production of a police crime reference number.
If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you request the replacement, we will advise you on your next steps.
If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you submit a request for a replacement College Card, you will be asked to upload a photo of your current College Card.
You can request a replacement college card via the above process. Whilst waiting for the card, if you are locked out of your bedroom please contact your halls reception who will be able to arrange access for you. Your halls reception can arrange a temporary room key which will allow you access.
If you want to pay for things using your Campus Account linked to your College Card, we recommend registering your details online where you will be able to top-up your Campus Account and pay using the UpayChilli app. Full instructions on how to register and top-up your Campus Account online can be found here. During this period, there have been a number of changes to the opening hours of campus facilities including catering outlets and shop opening times. These are updated regularly and can be viewed here.