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My College Card


How to use your College Card and what to do if you lose it

Your College Card is your proof of identity at Royal Holloway. It is also your access card to College buildings, your Library card, Campus Account card and your Students' Union membership card. Find out more about how each of the functions works below. All students are issued a new College Card at the start of their course at Royal Holloway.

Replacement card service 

You can request a replacement College Card via our online request form. After submitting a request, we'll produce your replacement card it will be ready to collect from 11am the next working day. Details of our walk-in centre opening hours can be found on the Student Services Centre webpage. If you would prefer that your College Card is posted to you, please confirm this via the online request form.

If you have already received a first free replacement College Card, you'll need to pay £10 for a replacement card, which can be paid via card (not cash) in the Student Services Centre or via our online store.  

Do I need to pay for a replacement card? 

We offer one free replacement if your card is lost or stolen during your course. Once you have had your free replacement, if your card is lost or stolen again you will be charged a fee of £10 for every future replacement. When you complete the online request form, we will check to see if you have had your first free replacement before. If you have, you will need to pay for the replacement card. If you opt to collect your new College card in-person, we will ask you to pay by card (not cash) on collection. If you opt to have your new College card posted, we will send you a link to make the payment for your replacement College card online. 

If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you request the replacement, we will advise you on your next steps. 

My card is damaged/expired, how do I get a replacement? 

If your card is expired or damaged (as a result of reasonable wear and tear) we will need to see proof of the damage. When you submit a request for a replacement College Card, you will be asked to upload a photo of your current College Card. 

I am currently living on campus and have lost my College Card.

You can request a replacement college card via the above process. Whilst waiting for the card, if you are locked out of your bedroom please contact your halls reception who will be able to arrange access for you. Your halls reception can arrange a temporary room key which will allow you access. 

If you want to pay for things using your Campus Account linked to your College Card, we recommend registering your details online where you will be able to top-up your Campus Account and pay using the UpayChilli app. Full instructions on how to register and top-up your Campus Account online can be found here. During this period, there have been a number of changes to the opening hours of campus facilities including catering outlets and shop opening times. These are updated regularly and can be viewed here.

 

College Card Policy 

For more information about your College Card, please see our College Card Policy.


  

Paying with your College Card

You can use your College Card to quickly pay for things on campus

money

Accessing buildings

Your College Card is your access card to College buildings and facilities

Founder's rooftop

Your Library card

Your College Card is your Library card

Library