Your university username is four letters and three numbers (e.g. abcd123). 

You will use your username to access systems like WiFi, timetabling, and PCs on campus.

Other services may ask you to log in using your Microsoft Office 365 ID, which is your university username with ‘@live.rhul.ac.uk’ added at the end (e.g. abcd123@live.rhul.ac.uk). Your email account and Campus Connect are both accessed using your Microsoft Office 365 ID. You will also need to use this ID to add your email account to any email clients, and to register your copy of Office 365 on your personal computer.

Your email address is normally in the following format: firstname.lastname.20XX@live.rhul.ac.uk, where 20XX is the year you started at Royal Holloway (e.g. jane.holloway.2019@live.rhul.ac.uk). This is the memorable email alias designed for you to give to your contacts. You will receive emails whether they’re sent to your email address or your Microsoft Office 365 ID and they’ll all go to the same inbox.

Your username, email address and Microsoft Office 365 are all different ways of identifying your student account. All of the services below are linked, it’s just the way you’re asked to log into them may look slightly different. Your password remains the same across all university services.

Here's a list of key services and what login format you should use alongside your university password: