Have you recently been assaulted? Are you safe?

If you feel that you are still at risk or that others may be at risk:

• On campus - Call the Police immediately on 999 (or 112 on a mobile) and alert Security on 01784 443888 or go to the 24 hr Security service at Founder’s East Reception. 
• Security need to know that the emergency services have been called so that they can direct the Police to the right place on campus when they arrive.
• Off campus - Call the Police immediately on 999 (or 112 on a mobile).

If you need urgent medical assistance or treatment, call for an ambulance:

• On campus - Call for an ambulance immediately on 999 (or 112 on a mobile) and alert Security on 01784 443888 or go to the 24 hr Security service at Founder’s East Reception.
• Security need to know that the emergency services have been called so that they can direct the ambulance to the right place on campus when it arrives.
• Off campus - Call for an ambulance immediately on 999 (or 112 on a mobile).

If you do not require emergency treatment, it is best not to call an ambulance. You may decide to go to:

• Emergency Department at St. Peter’s Hospital, Guildford Road, Chertsey KT16 0PZ by taxi.

If you are not at further risk...

• Find somewhere safe and warm as you may be in shock.
• If you can, phone a friend to come to you.
• Keep any evidence you have of the incident until you decide what you want to do next.
• Where possible, try not to disturb the scene where the incident took place.
• Consider the options you would like to take including reporting this incident.

It is your decision whether or not to report the incident to the Police and this will be respected. Support is available to you whether or not you choose to make an immediate report. You can seek help from a number of agencies at any time after the incident if you continue to be impacted by the incident.

Reporting an incident to the Police

If you choose to report the incident to the Police, the University can provide you with support when making the report if you would like it.

You can report an incident to the Police at any time. You can call the Police by dialling 999 (emergency) or 101 (non- emergency).  If you are on campus, please alert Security by calling 01784 443888 (emergency) or 01784 443063 (non-emergency) so that they can direct the Police to the right place on campus when they arrive.

If you report an incident of racial violence to the Police an officer will normally be allocated your case and will come to speka with you and take details of the incident and any evidence you may have.  They may ask to take a statement from you at the time or may arrange for this to be completed at a later date. If you require medical treatment or assessment they will arrange for you to be taken to the nearest hospital. 

You should be aware that if you decide to call the Police, you can opt out of the reporting process at any point. 

Delaying your report to the Police

You may be unsure whether to make a report to the Police. If this is the case we encourage you to talk through your thoughts so you can decide the best course of action for you.  

If there are signs of a disturbance at the scene, it would be useful for you to take photographs in case you decide to report it to the Police at a later date. Remember to keep any relevant evidence.

Not reporting to the Police

If you are sure you do not want to report the incident to the Police at any time, you can still access the support of universty and Students' Union teams to help you with the impact of the incident.  

Finding help during week day office hours (Monday - Friday 9am-5pm)

Whether you live on or off campus, you can get expert support and information from our teams:

• Wellbeing: International Advice: internationaladvice@royalholloway.ac.uk 
• Wellbeing: Support and Guidance: wellbeing@royalholloway.ac.uk
  
• Wellbeing: Counselling: counselling@royalholloway.ac.uk
• Wellbeing: Chaplaincy: chaplaincy@royalholloway.ac.uk 
• Students' Union Advice Centre: advice@su.rhul.ac.uk 

External support teams

• GP Surgery (Clarence Medical) on 01784 443131
• Police – If you decide to make a report to the Police you or (if you prefer) any of the contacts listed above can call them for you on 999 (emergency) or 101 (non-emergency).

Finding help at night and at the weekend

You can get support from trained staff on campus even if it is in the middle of the night, whether or not you want the Police to get involved.

• The Security team is available 24 hours a day at Founders East Reception 01784 443063
• Wellbeing – a member of the Wellbeing department is on call every night and can be contacted by Security.
• Police – If you decide to make a report to the Police, you or (if you prefer) any of the contacts listed above can call them for you on 999 (emergency) or 101 (non-emergency). 

Help and support by phone

• Samaritans available 24 hours a day to support you through any trauma including racial assault  - 116 123
• Nightline offer a confidential listening, support and information service from 6pm – 8am every night of term available – 020 7631 0101

Help & support available by phone

• Samaritans: 116 123

Support and advice available 24hrs a day.

• Nightline: 020 7631 0101

Confidential advice for students available 6pm – 8am every night of term.

• Victim Support Helpline: 01708 765200 or info@supportline.org.uk

Whether you choose to report the crime or not, don't feel isolated and alone with this and make sure you get as much support as possible.

• The Community Security Trust (National Organisation for Jewish victims)
• TELL MAMA (National Organisation for Muslim Victims)
• Forum Against Islamophobia and Racism (FAIR)
• The Monitoring Group