RH100 12

RH100 Panel 2016/17: Their legacy


The Royal Holloway 2016/17 panellists listened to the voices of students and helped inform how we shape the College for the future.

They have directly contributed to long-term change in the College and will leave a legacy that will have a postive impact on current and future students.

This is some of the work that has been actioned from their feedback:

Careers & Employability Service

We have three mainline online access points for digital engagement with Careers & Employability:

  1. Our website:  As well as up-to-date information on our services and events, the website is a key entry point to a great deal of careers education material (for example on applying to jobs), as well as book appointments online. A fresh new design for the website was unveiled in Summer 2017
  2. The dedicated Careers & Employability Moodle section: Here students can access; 
    1. A unique suite of E-learning courses allowing comprehensive interactive learning opportunities around the clock (and earn Passport Points!). Students can learn how to create a winning CV or application, ace an interviewfind a job or internship or choose a career that suits them
    2. Video that illuminates experiences such as assessment centres and interviews 
    3. Simulations of video interviewing and online recruitment (psychometric) tests 
    4. Occasional custom-built online facilities, for example an interactive “Helper” will help student plan their job hunt as part of the next Get Hired campaign on 12 March 2017. 
  3. Our new TargetConnect Careers Portal:  This already offers online booking and appointment reminders. We will be soon piloting an Instant Messaging service.

Beyond our own platforms we continue to extend our reach into the students’ digital world. We would encourage you to follow us on Facebook and Twitter. Such platforms are increasingly important to us not just for marketing, but also for service provision. For example, our Careers Consultants provide advice in live video streams through Facebook Live.

Email is another important channel. We have recently improved the look and feel of our regular student careers email newsletter to students for which readership is increasing. Careers Consultants are currently trialling giving careers advice by email in addition to one to one appointments.

We already offer coaching and workshops on LinkedIn and would encourage students to develop their LinkedIn profile if they want to network with alumni effectively.


We’d like to say a huge thank you for everyone’s input. Below is an update from the work we have actioned because of the RH100 panel:

  • So that we can keep the name for the department offices as simple as possible as requested, the current proposal is for them to be called: [Department] Helpdesk. This name will be tested with some colleagues too, which could affect the exact wording, however this is our direction of travel.
  • New bright, visual name signage for each department office across campus will be created ready for September 2017.
  • With the name for the online enquiry management system, this was less clear cut so we will revisit this once we know how this system will integrate with our website and student intranet in a month or so. We will be sure to make sure that the name, if there is one, is clear, easy to remember and reflects what the system does.

Helpdesk Image

See here for the full list of actions that have taken place as a direct result of the feedback gained from the RH100. 

You can also browse the discussion papers below if you'd like to learn more about the feedback from the 2016/17 panels:

Panel 1 - 15/11/2016 - Student services, student centre, and academic centres


Panel 2 - 6/12/2016 - Academic departments, Attendance monitoring, Extenuating circumstances and Personal advisors


Panel 3 - 17/01/2017 - Customer Service, Library, Careers, and Student Services


Panel 4 - 28/02/2017 -  SU, Communuications and Update of work actioned through RH100 feedback 


Panel 5 - 21/03/2017 -  Admissions and Student Life


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