Dorm at Royal Holloway

Move to a different room, Hall or property


How to leave Halls or apply to move rooms.

Halls of Residence in 2019/20

If you're moving in or currently living in Halls of Residence in 2019/20, take a look at our frequently asked questions for more information.

Please note that Halls accommodation is currently exceptionally full. Therefore due to lack of availability there is likely the be a significant delay in your request being reached. As soon as we are able to make you an offer to move room we will be in touch via your College email address.

Resolving a maintenance or housekeeping problem in my flat

We hope you’ll enjoy your time in Halls and we have support available to help you feel welcomed, settled and part of your Hall community. Once you’ve moved in, if you have any concerns with your accommodation, it’s important that you let the correct team within the College know so that they can work with you to resolve any issues.

Commercial Services

These include the housekeeping and maintenance teams. If you need to report anything that’s broken or damaged, you can do this through your Halls Reception and they’ll arrange for this to be fixed or replaced as quickly as possible.

Resolving a concern with others in my flat

Hall Life

The Hall Life team are here to promote a happy Hall environment for everyone living at Royal Holloway through events and campaigns to help bring the Halls community together. Through peer-to-peer support, the Hall Life team can also assist with kitchen flat meetings to address any concerns or issues and deal with discipline. If you wish to report issues of noise, in particular after 11pm, it’s important that you call Campus Security so that they try to resolve the issue. Security will then compile an Incident Report Form which will be passed to the Hall Life team to deal with under the College Disciplinary procedures.

The Hall Life Team can be contacted via email: Hall.Life@royalholloway.ac.uk. During term time you can visit your Hall Life Duty Officer Monday - Sunday between 7pm and 9pm or Monday and Friday 11 am - 1pm in the Student Services Centre in the Davison Building.

If you’re unable to resolve the concerns in your flat after seeking support from the Hall Life team, you may be able to move rooms if one is available. The Room Move Policy is designed so that those requesting to move rooms feel encouraged and supported to try to resolve any differences before looking for alternative living arrangements.

I wanted to live in a different Hall to the one I’ve been offered, what can I do?

If you’re not completely happy with the accommodation offer you’ve received but you would still like to live in Halls in 2019/20, there is the potential you can move to a vacant room (subject to availability) from 12noon on Monday 14 October 2019.

The room move process is subject to availability and there is no guarantee that we’ll have an alternative room that meets your preferences so you should only accept your current accommodation offer if you would be willing to live in your original room for the duration of the contract.

Remember if you decline your offer, you won’t receive another offer of accommodation for the 2019/20 academic year and you’ll need to look at accommodation options in the private sector. If you have any questions about the accommodation you have been offered please see our webpages for our Hall facilities or contact the Student Services Centre. 

How do I request a room move?

If you decide, after moving in to your accommodation, that you would still like to move rooms in 2019/20, you can complete the room move request form (available from Monday 14 October 2019 at 12noon).

For further information please read our Room Move Policy 2019/20.

The Room Move process is primarily the only way to move rooms, however if you have found someone to do a direct swap with please visit the Student Services Centre in person, together from Monday 14 October 2019, 12noon; our team will be able to assess your request.

 

Is there a charge to move rooms?

No, there isn't an administration charge to move rooms, however if you are moving to a more expensive band, you will need to pay the cost difference within two weeks of the contract amendment date.

Campus Connect will update with the amount you need to pay.

Can I change the band selections I have made on my request form?

Once you have submitted your room move request form, you will not be able to submit another, however you can still change your preferences prior to an offer being made, by contacting the Student Services Centre.

Can I swap rooms with another student?

Yes, but only with approval from the Student Services Centre.

If you have found another student to swap rooms with, you can both visit the Student Services Centre from 12noon on Monday 14 October onwards. Please ensure you visit the Student Services Centre together, and bring along your College Cards so we can look into your request.

I want to leave my Hall

If you want to leave your room in Halls, take a look at our accommodation Terms and Conditions. We'd also recommend that you contact the Student Services Centre for further advice. 

 

Find out more

 

Did you know?

In 2018/19:

  • We received 346 requests to move rooms from October 2018 to June 2019
  • Of the offers we made, 135 students no longer required a room move and either let their offer expire or requested to be removed from the waiting list.
  • In total, 92 students successfully moved rooms through the standard room move process.