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Academic Timetabling FAQs


How do I access my timetable?

You can access your timetable online

Enter your Royal Holloway username (format AAAA111) and password to log-in. 

What does the timetable show?

The timetable shows all synchronous activities (a learning event in which a group of students are engaging in learning at the same time).  These can be on campus or online.

The timetable does not show any asynchronous activities (learning without real-time interaction).

I can’t log-in to the timetabling web page

Check that you have entered the correct Royal Holloway User ID and password. If you still cannot log-in, there may be a problem with your username. You should contact the IT Helpdesk for assistance.

I have logged in successfully, but I can’t view my timetable

You must allow pop-ups on your computer in order to view the online timetable. The default on most College PCs is to block pop-ups so look out for the message asking if you are prepared to allow them. If, after allowing pop-ups, you still cannot view your timetable, you should contact your School Helpdesk for assistance.

I use a Mac. I have logged into the timetabling page, but I can’t view my timetable

If you are using the web browser Chrome with a Mac, please be aware that the message/symbol to encourage you to allow pop-ups may not be visible in its normal location in the top right hand corner of the screen. To view your timetable pop-ups need to be allowed and you should do this for each specific webpage. If, after allowing pop-ups, you still cannot view your timetable, you should contact your School Helpdesk for assistance.

How do I download my timetable to my smart phone?

Click on "My Timetable" from the menu. Under the section “View Timetable As”, select the "Calendar Download" button then click "View Timetable". You will be taken to the downloading instructions, which differ slightly depending on your choice of smart phone calendar. The calendars supported are Outlook 365, Google Calendar and iPhone. For further information, please see the timetable calendar guide.

I can’t download my timetable to my smart phone

The calendars supported are Office 365, Google Calendar and iPhone/iPad. If you cannot download to one of these calendars and have followed the timetable calendar guide, please contact the IT Helpdesk for assistance.

How do I get back to the previous webpage after viewing my timetable?

Please do not use the browser's back button, instead use the 'back to selection' link at the bottom left of the timetable.

My timetable is incomplete

Please ensure that you have made all your optional module choices for this year. Your timetable will only show your choices once they have been registered by your School. If your timetable is still not showing everything you expect to see for the Autumn term by the end of Welcome Week (week commencing 19 September 2022) and you have not been notified of a reason for this by your School, you should contact your School Helpdesk

How do I join an online timetabled activity?

You should access your online timetabled activity on the day and time shown on your timetable through logging into Microsoft Teams and going to the appropriate module. If you need further assistance, please contact your School Helpdesk

Why has the location changed?

Whilst we aim to keep changes to a minimum it is sometimes necessary to change the location of an activity or put it online where it may have previously been on campus. We therefore ask that you check your timetable every few days so that you are aware of these changes.

I have missed an activity, what can I do?

Please listen to the lecture recording for the missed activity (where available) and report your absence as a notified absence. For further information on how to record an absence please see our webpage at:

https://intranet.royalholloway.ac.uk/students/study/attendance/notification-of-absence/notification-of-absence.aspx

My timetable is showing modules that I am not taking

This means you have been registered on the wrong modules. You should contact your School Helpdesk as soon as possible to rectify the situation.

I have a clash in my timetable

You should contact your School Helpdesk as soon as possible to rectify the situation. There may be different reasons for this and different solutions to the problem that only your School can help you resolve.

I want to change seminar groups

Rooms have a limited capacity, therefore, it is very important NOT to assume you can attend any activity or just turn up to an activity that is not on your personal timetable.

You should contact your School Helpdesk to establish whether it is possible to change groups. If they agree, they will change your group. Your timetable will reflect this change within 24 hours.

I’ve forgotten my phone. What classes do I have today?

You can access your personal timetable online

What happens if my timetable changes?

All changes will be reflected in your personal timetable, within a few minutes of the change taking place. Your calendar timetable will show the change the next time it refreshes.

DO NOT print your timetable as it is a live schedule and changes may be made at short notice.

How can I check my registrations?

You can check your registrations on Campus Connect. Moodle is not an accurate means of checking your module registrations. To check your registrations on Campus Connect:

  • Go to the "My Studies" tab
  • Click on "My Study Information"
  • Under the heading "Registration" click on "Active Registrations"

Where is Building X?

See the Campus Map.

What does this room code mean?

The standard naming format for all rooms is Building name, then floor, then room number as it appears outside the room. See the key to all teaching room codes on the second page of our Campus Map.

Why is there no room indicated?

Some activities are being delivered online and therefore there is no room allocated to the activity. If the activity is online it will display in a light colour on your timetable and the word online will show after the activity type.  For example, Seminar - Online.