How we can support you


Support from Disability and Neurodiversity


  • Exam Access Arrangements - putting in place according to recommendations from an appropriately qualified professional or according to College standard arrangements

  • Reasonable Adjustments - communicating these to your department and other relevant university staff, according to your disability

  • Diagnostic Assessments - referral for students with a specific learning difficulty, if evidence provided is deemed insufficient for Disability & Neurodiversity registration or for Disabled Students’ Allowance (DSA) (please note fees may apply)

  • Disabled Students' Allowance - we can help you with your application for DSA. We can also provide non-medical help provision (study skills and specialist mentoring) where Royal Holloway is the named supplier

  • Accommodation - available upon request, you can book a pre-arrival visit to University accommodation in order to determine your accommodation needs. This is highly recommended if you are a wheelchair user due to the nature of the campus, or if you require a live in carer to be in residence. Please contact us as soon as possible to arrange this visit.

  • Accommodation - the possibility of requesting a recommendation for accommodation in your first year and permission to stay in halls in the second and third years where appropriate to your disability. (You need to inform us on an annual basis by the end of January if you would like to continue living in halls)

Please email if you would like to make an appointment to come and chat with one of our Disability Advisers in person and we will endeavour to answer any questions or concerns you may have.

To find out about the accessibility of our campus and to take a virtual tour, please visit AccessAble which includes a comprehensive series of access guides and routes for our campus.   

Please find a campus map here

Support from your Department

  • Reasonable Adjustments - A named member of staff to whom registration details are communicated - (Disability & Neurodiversity Network Member) The Network Member is responsible for making sure that any reasonable adjustments are conveyed to any lecturing or administrative staff, as long as you have given consent to share.

  • Recording Lectures - permission to record lectures whilst in attendance and subject to applicable University policies.

  • Course Material - access to course material up to 24hrs in advance, where available.

  • Course Material - access to material in an electronic format, where available. 

  • Seating - preferential seating in lectures and seminars, where appropriate to your disability. (Please let the Disability team know if this is something you require).

  • Additional Time - to respond to oral questions in workshops, tutorials and seminars where appropriate to your disability. (Please let the Disability team know if this is something you request).

  • Marking Guidelines - for students with a specific learning difficulty (dyslexia & dyspraxia) flagged scripts  so that markers are aware of how your SpLD affects your written work.

  • Reading out loud in class - for students with a specific learning difficulty exemption from being asked to read passages out loud in class if needed and requested. (Please let the Disability team know if this is something you would like to request.

  • Work Placements - help and advice with discussing your disability with:
    • Your host institution/ work placement abroad
    • Your compulsory work placements
    • Any companies involved in an optional year in Business / Industry.
    • Your department with regard to any field trip support.

Support from the Library

  • Extended book loans

  • Book retrieval service

  • Disabled Students Allowance - help claiming back printing costs from DSA, if applicable

  • Alternative formats service -  these include audio, braille, electronic or large print versions of standard print such as educational material, textbooks and information leaflets

  • Appointments to meet with an Library Information Consultant

  • Access to an Assistive Technology Suite for registered students

  • Robobraille software to convert documents into alternative format.

Please see the library website for further information.

Viva support

If you are a PhD student, please see the guidance for Viva reasonable adjustments.

Please contact Disability and Neurodiversity to discuss any specific arrangements.


Contact us:

During term time we offer a confidential drop-in service from 11am to 2pm each day.

We offer face to face and online sessions. 

Online sessions are available Monday and Friday.

Please click on the link below to access this service. 

Disability Drop-in (11am to 2pm week days during term-time)

Face to face sessions take place in  FE153 on Tuesday, Wednesday and Thursday 11am to 2pm. 

Please note you may be required to wait for either service. A disability adviser will let you into the drop-in as soon as they are available.  

You can also email or phone us (please see below).  If you would like to organise a meeting we can offer this via Microsoft Teams. Please email or phone to arrange.

Call us on 01784 414621

Email us at



You can view accessibility information for Royal Holloway hereLogo


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