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Getting Started with IT at Royal Holloway


 

Your College account is your passport to all services here at Royal Holloway. Whether you want to use the library, attend your classes, or book tickets to the Students' Union, you'll be using the IT credentials you were sent when you accepted your place. 

With so many services it can be hard to know where to begin, so here's your checklist for getting started.

1. Understand your login

Your username is four letters and three numbers (e.g. abcd123).

Your email login (also called the Microsoft Office 365 ID) is your username with ‘@live.rhul.ac.uk’ added at the end.

Your email address is firstname.lastname.20XX@live.rhul.ac.uk where 20XX is the year you started at Royal Holloway. 

For example, Jane Holloway's details would be:

Username:  abcd123

Microsoft 365 ID:  abcd123@live.rhul.ac.uk

Email address:  Jane.Holloway.2020@live.rhul.ac.uk

Some services will ask you for your username and some will ask your for your Microsoft 365 ID. See the full list of services and which format you need to log in with on our 'Your account' pages

You will have been sent your details via email when you enrolled. If you didn't receive these you should contact the Student Services Centre

2. Finish setting up your account

The first time you log in to your account using your Microsoft 365 ID you will be prompted to provide some additional details to keep your account secure.

You'll be asked to set two methods of verification. We use multi-factor authentication at Royal Holloway, which means that you will need to approve any attempts to log in to your account. This stops anyone who isn't you being able to access your account.

You can set up these methods of verification:

  • Authenticator app
  • Text message
  • Phone call
  • Email
  • Security questions

We recommend you use the Microsoft Authenticator app as it's the easiest and most convenient to use. 

3. Change your password

It is important that you regularly change your password to keep your details safe. You can change your password by visiting royalholloway.ac.uk/myaccount and selecting the 'Change Password' option.

Your password should:

  • have more than eight characters
  • have a mix of capital and lower-case letters
  • have at least one number
  • have at least one special character (like an exclamation or question mark)

4. Check your emails

Visit mail.live.rhul.ac.uk to log in to your emails. 

You can add your email account to your phone or computer using the Outlook app or an email client of your choice. Find out more on the email page of the intranet, or in our email FAQs.

5. Download Microsoft Teams and Microsoft Office

There is a variety of free software available to you while you complete your degree, but Microsoft Teams and Microsoft Office are probably the key programs.

They're available for Windows, Mac, and mobile. You can install Office on up to five different devices. Visit royalholloway.ac.uk/myaccount to download and install them.

6. Download anti-virus

Keeping your data and devices safe while you're here is really important. We offer free anti-virus software to all students. Download yours, and check out the rest of the software we offer for free, by visiting royalholloway.ac.uk/software

Bonus!

Take a look at the rest of the IT intranet. We've got information about more of our services including printing, remote access, and cyber security. Start at our homepage.

Contact us

itservicedeskrhul.ac.uk

01784 41 4321

Chat online with the IT helpdesk

Back to the IT Homepage.

Get help

Got stuck? The IT Service Desk is here to help. Full details of how you can contact us are on Getting Help pages of the intranet, or you can start live session by pressing the button below.

 

Start a LiveHelp Session

Livehelp is available between 9am-5pm on weekdays and 12-5pm at weekends