Home Keyword(s) Why won't the VPN connect? It tells me it's connecting, but then doesn't. Do I need to back up my work? What's included in Office 365 for Royal Holloway students? Can I get Office 365 and Microsoft Teams for free? How do I deal with spam email? How much space do I get in my email inbox? How much printer credit do I get from the University? How do I set up eduroam for Windows 10? When I try to log into my emails I get the message 'We don't recognise this User ID or password'. What should I do? What happens when I change my mobile phone? What is Moodle? Can I access my files off-campus? My FAQ isn't listed. How do I get help? What are phishing emails? How do I install the printer drivers for Mac? Can visitors use CampusNet? I'm getting the message 'Your email or password is incorrect,' when trying to log into my emails. What do I do? What's the difference between my username, email address, and my Microsoft Office 365 ID? What is OneDrive? How can I install EndNote? What email clients are supported at Royal Holloway? What is Turnitin and how do I use it? What are my (Y:) and (W:) drives? The CampusNet registration page doesn't appear when I try to connect. What do I do? What do I do if I don't have a mobile phone or have a very old model? Displaying 1 to 25 of 63 Previous 1 2 3 Next Contact us itservicedesk AT rhul.ac.uk 01784 41 4321 Chat online with the IT helpdesk Back to the IT Homepage.