The Royal Holloway Doctoral School brings together key aspects of research student life, aiming to ensure that research students are fully integrated as members of the University's research community and to provide you with opportunities to meet and share ideas and experiences across our six academic schools.  The Doctoral School will support you throughout your student journey, ensuring availability of relevant contemporary research skills and employment training alongside the highest standards of administrative and pastoral support.

• Discover what services the Doctoral School provides for you 
• Contact the Doctoral School for advice and support

 

Your supervisor or a member of your supervisory team should always be the first point of contact for any questions or concerns you may have about your programme of study or your research. In addition, the School Director of PGR Education exercises overall responsibility for the welfare and academic progress of the research students within your School, supported by the Department PGR Leads.

For most non-academic-related queries, please contact the Doctoral School. However, for the following, please contact your School helpdesk:

• Queries about study space within your School 
• HR queries - for those of you teaching alongside your research
• Submitting expenses (unless techne, SeNSS or ISG CDT funded, in which case the Doctoral School deals with them)
• Ordering serivices or goods

The Student Services Centre (SSC) is located in the Emily Wilding Davison Building and provides support for issues relating to non-academic matters and student life such as replacement Student ID cards, travel concessions including the 18+ Student Oyster Photocard and document and letter requests.

You can find a range of information on Ask Royal Holloway which is your go-to solution for queries whilst you are at the University. If your query falls outside of what's already addressed, the 'ask a question' button, located at the bottom of our help pages ensures your query will reach the right team promptly, saving you time and ensuring a faster response. You will also be able to see the progress and history of your queries by clicking the ‘my questions’ tab on the top right of the screen.

You can contact the Student Services Centre team using the options below:

• Online: Visit Ask Royal Holloway and use the ‘ask a question’ button located at the bottom of our help pages to raise a query if you cannot find what you’re looking for. Your question will automatically be directed to the appropriate team.
• Visit: Ground Floor of the Emily Wilding Davison Building (opposite the Library)
• Phone: 01784 27 6641

The PGR Peer Mentoring Scheme has been set up to provide the opportunity for new researchers at Royal Holloway to benefit from informal peer-to-peer support from researchers who are in the later stages of their research degree.

Find out more about the PGR Peer Mentoring Scheme

Our Student Life teams are here to support you with your health and wellbeing and to help you have positive academic, personal and social experiences as a Royal Holloway research student. The Student Life Directorate is comprised of specialist teams who cover a broad spectrum of wellbeing support and guidance, and advice on areas which can impact on your wellbeing.

• Find out more

 

Supporting you with wellbeing guidance 

Our Wellbeing Support team of wellbeing advisers provides advice and guidance to all students on personal and emotional wellbeing, to assist them in maintaining a healthy balanced lifestyle and to support them throughout their studies towards submission of their research and graduation. The advisers encourage all members of our student and staff community to alert them to concerns or signs of vulnerability -in themselves and others- to enable proactive engagement with early intervention. No issue is too big or too small for the team to provide you with the right support or access to specialist services.

• Email: wellbeing@royalholloway.ac.uk
• Find out more about wellbeing support
• Find out more about wellbing for postgraduate researchers

 

Supporting you with your disability 

Our Disability & Neurodiversity team support all students who have disclosed a disability, long standing medical condition, specific learning difficulty or mental health condition.  The disability and academic advisers will help co-ordinate the right support for you including liaising with your academic department and the Doctoral School, external providers or specialist support services, including adjustments for vivas. 

To access our support you need to declare your disability and register with the team who will then work with you to implement appropriate support as soon as possible.

• Email:   disability@royalholloway.ac.uk
• Find out more about Disability & Neurodiversity support 

 

Supporting you with your emotional and mental health 

Our Counselling and Mental Health team support you with your emotional and mental wellbeing and provide non-clinical mental healthcare to students who require support. The Mental Health Practitioners assist as a common point of entry for mental health triage, assessment and referral (where needed) onto specialist NHS or mental health services. They can help in particular students with emerging mental health concerns.

The Counsellors provide support when worries impact your studies and life as a student and you may find it helpful to speak to one of the team for non-judgmental support. They work to the BACP Ethical Framework for the Counselling Professions and are a BACP accredited team. You will need to register online to arrange and appointment.

• Email: mentalhealth@royalholloway.ac.uk
• Email: counselling@royalholloway.ac.uk
• Find out more about counselling and mental health

 

Supporting you with your finances

Our Financial Advice team will assist with financial difficulties you may experience including advice about the cost of learning, support with extra financial assistance (Study Support Grant), short term loans, budgeting advice, emergency support (including local Foodbanks where other options have been exhausted) and a wide range of other financial enquiries. They aim to ensure your time at university is as financially stress-free as possible. 

• Email:   moneymatters@royalholloway.ac.uk
• Find out more about Financial Advice

 

Supporting you as an international student

Our International Advice team are the first point of contact for international students about a range of support and wellbeing issues – including visa and immigration advice – and will ensure you are able to access the most appropriate services as required to support you living and studying in the UK. They also proactively work to foster an inclusive and welcoming community on campus for all including their Home Away from Home programme of events.  

• Email:   internationaladvice@royalholloway.ac.uk
• Find out more about the International Advice team

 

Supporting you with your faith & spirituality

The Multifaith Chaplaincy team aim to support students and staff in building supportive communities of faith, where fundamental questions can be explored and a deep personal search for meaning is encouraged. They are here to offer support to the whole university community. Whatever you believe, whatever your background, whoever you love, whatever your struggles or doubts, and wherever in the world you are, the Chaplains want to hear from you.

• Email:  chaplaincy@royalholloway.ac.uk
• Find out more about the multi-faith chaplaincy

 

Supporting you living in the local community 

For students who have chosen to live in the local area of Egham or Englefield Green the Community Wellbeing team work to support students so that we are all working together to maintain a harmonious and happy community. In addition, the SU Advice Centre team can provide you with guidance around private housing landlord and contract matters. 

• Email:   community@royalholloway.ac.uk
• Find out more 

 

Supporting you living in halls of residence

For students who are living in university halls of residence the Hall Life team work to promote and lead a happy experience for you whilst living on campus. The team help you feel part of the Royal Holloway community through events, campaigns, and services to foster student engagement and positive experiences.

• Email:   hall.life@royalholloway.ac.uk
• Find out more about living in halls of residence

 

Supporting you with an active lifestyle

Studies have shown that students who work-out work better and being physically active can help with your mental wellbeing too. Physical activity is for everyone, and experience is not a requirement. Whether you're looking to pick up a new sporting hobby, or you're always in the gym, there's something for everyone of all abilities and our teams will be happy to help you.

• Email:   sportscentre@royalholloway.ac.uk
• Find out more about active lifestyle and sport opportunities

We as a University want to ensure all postgraduate researchers feel safe and respected. As such, the University takes bullying and harassment seriously. Please view our dedicated page to find information on the processes and support available when dealing with this issue.

Find out more

The Students’ Union Advice Centre is an independent, free and impartial service open to all students at Royal Holloway. The service is fully accessible online and while specialising in academic and housing advice, can offer guidance on just about everything.

Specifically for PGRs, the Advice Centre can provide help with appeals, complaints, misconduct and interrupting studies. If you need support from an advisor, get in touch with the Advice Centre at advice@su.rhul.ac.uk

• Phone:              01784 27 6700
• Email:               advice@su.rhul.ac.uk

Find out more about the SU's advice centre

The IT Service Desk is here to support you with issues such as email access, connecting to CampusNet Wi-Fi, and making use of University printing facilities. The IT Service Desk is also available to provide advice and guidance on a range of more specific IT issues, should you experience any problems. They also offer a range of free software, including Microsoft Office 365, NVivo and SPSS.

• Online chat:            rhul.ac.uk/it 
• Phone:                   +44 (0)1784 41 4321
• Email:                     itservicedesk@royalholloway.ac.uk  

Find out more about IT services

The Library, which is housed in the Emily Wilding Davison Building, provides access to a wide range of digital resources for your research, most of which can be viewed both on and off campus, alongside an extensive collection of print resources.

• Email:  library@royalholloway.ac.uk 
• Find out more about the library, including opening hours   

 

Research Support 

The Research Support team in the library provides support on research information including copyright, Open Access publishing, Research Data Management and developing your research information profile. The team can also provide advice for meeting research funders’ requirements regarding Open Access.     

The Liaison Librarian for the Doctoral School is Eva Garcia Grau. She is a member of the Teaching and Engagement Team, a team of expert librarians who provide support throughout the research information cycle, from searching and accessing information for articles, books and other outputs through to submission of your PhD thesis. Your Teaching and Engagement Librarian can help you develop your research and referencing skills. You can also access Subject Guides, where you can find details of resources and further support available to you through the Library. 

 

Cultural Services

Archives

Research visits to Royal Holloway’s archives and art collections can be booked by appointment. 

The archives contain institutional records of Bedford and Royal Holloway Colleges from the 19th century to the present day, alongside personal papers of prominent individuals with links to both institutions as well as special collections, many of which relate to theatre history. The rare book collections can be searched via the LibrarySearch.  

You can check our opening times, search our archives and special collections catalogue or contact archives@rhul.ac.uk to book an appointment.

Art collection

There is a rich collection of artworks including oil paintings, works on paper and sculpture from the Royal Holloway and Bedford College collections. By booking an appointment you can study the artworks and access the information in the curatorial files and the growing art reference book collection. During term-time there are open days in our Grade-1 listed Picture Gallery which houses Thomas Holloway's collection of paintings. 

Check out the opening times, search the art collection on ArtUK, discover the Picture Gallery open days, or contact artcollections@rhul.ac.uk to book an appointment.

The Culture Team are happy to support students seeking to use the collections in creative or cross-disciplinary projects. If you have an idea, you’re welcome to get in touch.

 

Access to other libraries 

If you cannot find the specific items that you require in the University library, you also have access to the following major research libraries.

Senate House Library

Senate House Library is the central library of the University of London providing access to a range of online resources, print collections, and study space. Membership is free for Royal Holloway students and staff.

You can find out more about accessing Senate House Library on the library’s website.

The British Library

The British Library is the national collection and holds print copies of all books published in the UK and Ireland, alongside an extensive collection from other countries. Before visiting, you can request a Reader Pass online.

SCONUL access scheme

Royal Holloway participates in this national university access scheme which allows students to use other university libraries in the UK.

Find out more about the SCONUL access scheme on the library’s website.

Inter-Library Loans

The Inter-Library Loans service allows you to borrow print books, and online journal articles from other libraries. Details on how the scheme works and how you can submit an Inter-Library Loan request is available on the library’s website.

• Most Schools offer some dedicated study space for their postgraduate researchers. Please view your department appendix for more details or contact your Department Postgraduate Lead or School Director of PGR Education for more details. 
• The Library within the Davison Building contains study space available to students and researchers, with a dedicated PGR area, on the 2nd floor to the rear of the silent study space directly opposite the stairs. For the latest information on study space in the Library and how to access it, consult the Library’s intranet. 

• Further details about study space for postgraduate researchers

The University’s Careers Service is housed in the Enterprise and Careers Hub in the Davison building on the Egham Campus, where you can drop in daily during term-time for advice and guidance.

One to one appointments are available with our careers consultants throughout the year both face to face in our Careers Hub and online, where you can talk over your career ideas or get feedback on your CV, cover letter or application. We also have a drop in service where you can speak to a member of the careers team about anything careers related. All appointments and events can be booked via the Careers Portal, which is where you can also find our popular online jobs board offering graduate jobs, placements and part-time work.

We have a range of careers resources available on the Careers Moodle site including CV templates and many digital platforms where you can practice for a job interview or psychometric test.  

We also run a comprehensive programme of employer events during the academic year, including industry themed weeks, alumni panels, employability skills sessions and large careers fairs.

The Student Entrepreneurship Service is available to support you with starting your own business or going freelance, through workshops and one to one appointments.

The Careers Service runs workshops over the academic year as part of the Researcher Development Programme. The workshops cover academic and non-academic career development topics as well professional pathways beyond academia.

Email:  careers@royalholloway.ac.uk

Find out more about how the Careers Service supports postgraduate researchers

There are several open access PC Labs available on campus which you can use, and computers throughout the Library in the Emily Wilding Davison Building. For security reasons access to these PC Labs is restricted at night and at weekends by a door entry system operated via your Student ID Card.        

Find out more 

Copier-printers (MFDs) for students are located in the Library, the Computer Centre and many PC labs, which will allow you to make copies in either black and white or colour. 

Find out more

• If you live more than 1.5 miles away from campus, you will be eligible to apply for a Student Parking Permit which covers days, evenings and weekends.
• If you live within the 1.5 miles radius, you can apply for a Student Out of Hours Parking Permit which means you can park from 6pm till 4am (you can only use car parks 4 and 14)

Find out more about parking on campus and how to apply for a permit

The University provides an email address for all students and stores the address in a University email directory known as the Global Address List. Your account is easily accessed on and off campus using this link:  mail.live.rhul.ac.uk.

Your University email address is used both for routine and urgent communications, including correspondence from your supervisors, so it is vital that you check your emails regularly - at least daily.  

Please do not ignore emails from the University. We will assume you have received an email within 48 hours (excluding Saturdays and Sundays).  

It is imperative that the University has the most up-to-date contact details for you. Please ensure that you update the following via the Campus Connect student portal as quickly as possible once they are changed: your telephone number (mobile and landline), postal address (term-time and forwarding), email address and emergency contact details. 

You can find out about how the University processes your personal data by reading the Student Data Collection notice.

• The Doctoral School sends a Researcher Newsletter to your Royal Holloway email address once a fortnight. This provides details of events and opportunities for postgraduate researchers which are coming up in the following month, as well as updates on the research landscape. 
• Any email from the Doctoral School with important updates outside of the Researcher Newsletter will also be sent to your Royal Holloway email address so it is important that you check it regularly. 
• The Doctoral School microsite will keep you informed of news and events which may be of interest to you as a postgraduate researcher.  It is also a key repository for information and advice on subjects such as funding, changes to your registration status and the examination process. It provides you with easy access to a variety of documentation and guides that you may need during your studies. 
• You can also follow the Doctoral School on Twitter/X: @RHULDocSchool

Read the Doctoral School Researcher Development Training brochure here

Find out more about the Researcher Development Programme

•  Email:       pgrtraining@royalholloway.ac.uk 

Read your department appendix for details of research skills training within your department or School.

Your department may be in a position to offer you opportunities to undertake teaching and/or demonstrating opportunities.  In the event that you are employed in a lead teaching role, you are required to register for the University’s inSTIL programme (Programme in Skills of Teaching to Inspire Learning). If you are teaching as part of a team, you may choose to do this programme but are not required to do so.

You must be engaged in teaching at the same time as participating in inSTIL, as teaching observations are an intrinsic element of the programme. The inSTIL programme is worth 15 M level credits and counts as seven days towards your skills training objectives. Successful completion of inSTIL confers Associate Fellowship of the Higher Education Academy: a valuable professional recognition.

•  Email:        edc@royalholloway.ac.uk      
  

Find out more about the inSTIL programme

Royal Holloway's Community Research Hub is an initiative from the award-winning Royal Holloway Volunteering team. Community Research provides students with the opportunity to develop research-related skills and gain valuable real-world experience, by creating partnerships with charities and other non-profit organisations requiring pro bono research and data analysis.

"Volunteering through the Community Research Hub was honestly one of the best experiences in my PhD, I loved it and the charity I worked with. I am still volunteering even though I have finished my studies" - Yesha Bhagat, volunteer with Harry's Hydrocephalus Awareness Trust.

• Email:       CommunityResearchHub@royalholloway.ac.uk
  

Find out what opportunities are currently available to develop your skills and experience

• In order to retain your registration status as a postgraduate research student at Royal Holloway, you should be aware of following timeline:
  • Dissertation submission deadline
• As this deadline is based on the start date on your student record, it is very important that this start date is recorded correctly. If your start date has been postponed, make sure you submit a Change of start date form within the first 6 months of your study.  If you are sponsored on a Student Route student visa, you are not permitted to change your start date in our records once you have used your CAS in a visa application. 
• This deadline will be affected if you interrupt or change mode of attendance during your studies e.g. if you formally interrupt for 6 months, your submission deadline will extend by 6 months. 
• If you would like confirmation of your official start date or your submission deadline, please contact the Doctoral School. 
• If there are extenuating circumstances which make it unlikely that you will be able to meet this deadline, it is essential that you raise this with your supervisor / supervisory team as soon as possible.

You must complete enrolment every academic year in order to remain registered as a research student at Royal Holloway.

• In your first year, you must complete the following stages of enrolment:
  • Online Sign Up
  • Pay your fees (unless you are funded by a studentship)
  • Do your ID check

• After that, you must complete the following each year until you are awarded:
  • Online Sign Up
  • Pay your fees (see below)

Find out more about the enrolment process

• Please note the following regarding Online Sign Up:
  • You must complete Online Sign Up every September even if your anniversary of starting is at a different time of year e.g.; in January 
  • You must complete Online Sign Up even if you have submitted your dissertation. You remain a student at Royal Holloway up until you have been awarded and need to be signed up to the current academic year's Online Sign Up declaration in order to be awarded.
  • This means that full-time Masters by Research students need to sign up for a second year.
• Please note the following regarding fee payment:
  • Full-time students: you are only billed fees in your first year. Even though you need to complete Online Sign Up for a second year, you are not liable for fees in the second year, unless you have previously interrupted.
  • Part-time students: you are billed your second year fees one month before the anniversary of when you started e.g. those of you who started in September will be billed in August.

Find out more about postgraduate research fees

• If you are registered as a full-time student:
  • Any paid work you undertake to support your studies should not exceed 20 hours per week
  • Once you have submitted your thesis however, this limit no longer applies.
• If you are an international student:
  • You must also ensure that any working restrictions, as stated on your visa, are also adhered to.
• If you are a part-time student:
  • There is no limit to the number of paid hours you work.

Details taken from the Code of Practice for Research Degree students and supervisors 

• The Research Degree Regulations permit you to interrupt your studies for up to twenty-four months (whether consecutively or otherwise) on financial, medical or personal grounds on the recommendation of your supervisor.
• Any period of interruption will normally only be permitted with supporting evidence and must be approved by your School Director of PGR Education.
• Students are also entitled to request an interruption of studies for reasons of maternity, paternity or adoption leave. 
• It is essential that you contact your supervisor or the Doctoral School at the very earliest possibility should you find that you require a period of interruption to your studies. Please note, a back-dated (or retrospective) interruption will only be considered on the most exceptional grounds.

Find out more about interrupting your studies

• Please note the additional considerations for students who are:
  • funded
  • sponsored on a Student Route visa

• The Research Degree Regulations permit you to change your mode of study from full-time to part-time and vice versa.
• If you are sponsored on a Student Route visa however, you will not be permitted to change to part-time, under the restrictions of our sponsorship. 

Find out more about changing your mode of attendance

• You are entitled to up to eight weeks holiday (including public holidays and University closure days) within a 12 month period of registration.
• You should notify your supervisor (cc. the Doctoral School) in writing of any holidays taken.

Further details in the Code of Practice for Research Degree students and supervisors 

If you are undertaking research abroad:

• Non Student Route visa students:
  • Please ensure that you agree this with your supervisor and ensure that details of the location and dates have been approved prior to undertaking the research.
  • These details should also be emailed to the Doctoral School so that they can be logged on your student record.

• Student Route visa students:
  • Please ensure that you complete the relevant form below and return to Student Administration so that the University can update details of your study location with the UKVI, as required by the UKVI:
    • Student visa - studying outside of the UK form
  • If you do not do this you will be risking the continuation of your Student Route visa sponsorship with the University. 
  • Postgraduate research students are expected to be in the UK throughout their studies unless notification of this form has been received.
  • For advice on the consequences to your visa of studying outside of the UK, please contact the International Advice team.

• According to the Research Degree Regulations, if your attendance, academic performance or productivity is unsatisfactory, the discontinuation of your registration as a student may be requested following a formal warning process. 
• It is therefore essential that you alert your supervisor / supervisory team as soon as possible if you are experiencing difficulties with engaging with your studies so that the appropriate support and advice can be provided. 
• An academic formal warning provides an opportunity for your supervisor to raise any concerns they have about your engagement with your research, submission of work or standard of work and for you to raise any concerns of your own in relation to your studies.
• Any formal warning you receive is normally permanent and will remain active on your student record until the end of your degree programme and as a permanent part of your student record even after completion of your studies

Find out more about the formal warning process

What to do if you receive a formal warning

• The University has a statutory obligation to monitor the engagement of all students sponsored under the Student Route and report to UK Visas and Immigration (UKVI) instances where the student fails to meet our engagement expectations as detailed within section 5 of the Code of Practice for Research Degree students.

• Therefore, if you fail to meet the engagement requirements details within section 5 of the Code of Practice for Research Degree students and/or fail to respond to informal and formal warnings from the University in regards your engagement, the university will withdraw sponsorship of your visa and the UKVI will cancel your immigration permission to stay in the UK, leading to a discontinuation of your registration at the University.

• A discontinuation of registration due to a breach in visa requirements is conducted independently of the University's formal warning process and the decision is not open to appeal. To help avoid this situation, if you start encountering difficulties with engaging with your studies, please speak with the International Advice team for advice.

  Find out more about visas and immigration

It is recommended that you submit your exam entry form to the Doctoral School at least two months before you submit your dissertation. Before your dissertation can be assessed, your examiners need to be approved by your Director of PGR Education, your examiners need to be invited and they need to formally accept and this whole process can often take 4 - 8 weeks.

Find out more about submitting the Masters by Research dissertation 

 

• If you are submitting for a Masters by Research, the default is that you will not have a viva on your dissertation, but this is at the discretion of your examiners.
• The exception to this is if the examiners are considering giving you a 6 month resubmission or fail outcome, in which case a viva is required.
• The Masters by Research dissertation is worth 180 credits. You are assessed on a pass / fail basis (just as with PhDs); there is no final percentage of classification
• If you are required to complete taught courses as part of your Masters by Research programme (see your department appendix for details), you must have completed the course(s) in order to be awarded the Masters by Research. These taught courses are not credit-bearing.

Find out more about the Masters by Research examination process 

 

Click on the tabs below for further information.

 

• We want to hear your views on the way your School operates and this is where the academic representation system comes in – which is a collaborative partnership between the Students’ Union and the University. The system relies on student volunteers from within your cohort who represent you to ensure you receive the highest quality educational experience possible.
• PGR Staff-Student Action Meetings are held at School level. They meet once a term and play an important role as a forum for airing view and for ultimately creating change.
• Academic Reps attend and chair these meetings and you can volunteer to become and Academic rep for your School when the annual recruitment opens in September. This will give you the chance to directly influence what happens on your course and give a voice to your peers.
• Please refer to the relevant department appendix for details of your School’s PGR Staff-Student Action Meetings. You can view the current representatives on your School’s PGR SSAM here.

Keep an eye out for more information towards the start of term on the Students’ Union’s website

Our new Student Communities are autonomous bodies that are responsible for working with the Union to secure the general interests and collective rights of the students that define into the relevant group. There will be two categories of communities, one for inclusion-based communities and one for academic-based communities.

They will also coordinate activities, events, and campaigns relevant to their agenda, which may include supporting and working across different students groups.

The purpose of the PGR Community Officer is to:

• Build a sense of community and wellbeing with a focus on improving the inclusion of their group into student life.
• Plan and lead events and activities to promote, defend and extend the rights of their group.
• Actively seek feedback from students that identify within their group/
• Act as main point of contact for students that identify within their group and signpost them as needed.

You can get it touch with them at PGR.Community@royalholloway.su

The Doctoral School Open Meetings runs once a term and gives you the opportunity to:

• find out what is happening across the University and in your School to support postgraduate researchers
• raise questions with the Associate Pro-Vice-Chancellor (Postgraduate Research), the Doctoral School managers and the School Directors of PGR Education
• feedback your suggestions and opinions on a range of topics affecting postgraduate researchers

• The Postgraduate Research Experience Survey (PRES) is the only national survey for postgraduate research students' experience. It is run annually by Royal Holloway, working in partnership with Advance HE and Jisc.
• PRES has been developed in consultation with the sector and has been robustly tested to ensure it produces valid results.  The survey focuses on students’ experiences of:
  • supervision
  • resources
  • research community
  • progress and assessment
  • skills and professional development
  • wellbeing
• This is your chance to tell Royal Holloway about your experience as a postgraduate researcher here - both how the University is already supporting you on your research journey and what we can do to improve your experience here. Responses from you help the University improve both our current and future support.  

Find out more

• An academic appeal is a request for reconsideration of a decision made by the University which relates to your academic progression. Appeals must be submitted within 15 working days of the date on which you were formally informed of the decision.  
• There are limited grounds of appeal and Sections 21 and 22 of the Research Degree Regulations set out these grounds and the process to be followed.
• If you have also submitted a complaint and your grounds for an academic appeal are effectively dependent on the outcome of the complaint, the University may determine that the complaint should be investigated first under the Student Complaints Procedure. If this is the case, the complaint investigation will be carried out first and your appeal investigation will be placed on hold until the complaint investigation is complete. The University will endeavour to complete these processes as quickly as possible. However, a thorough investigation takes time, so the University strongly advises that you continue to make plans on the basis of the decision as it currently stands.

Find out more about academic appeals

• If you are dissatisfied with the provision of services or facilities by the University, or any aspect of your supervision or academic experience, please raise the issue with the relevant area of the University, your supervisor(s), advisor, Department PGR Lead, School Director of PGR Education or another member of staff in the department or school as soon as possible. In particular, please refer to paragraph 13(1) of the Code of Practice for Research Degree Students and Supervisors.
• In the majority of cases complaints can be resolved through an informal route. If this approach does not lead to a satisfactory resolution of your concerns, you may wish to submit a formal complaint for investigation under the Student Complaints procedure. A formal complaint should be submitted within three months of the incident or action being complained about.

Find out more about complaints

The Student Futures Manifesto outlines our six commitments to you, which the University and Student's Union created together.

Find out more about the Student Futures Manifesto.

 General health and safety policies

 

Conduct on campus, in buildings and fire alarm response

The University welcomes the high standard of personal conduct of our PGR students and their continued diligence in maintaining good housekeeping across campus and appropriate behaviours, particularly during unsupervised periods of time. Please check with supervisors on what equipment they are happy for you to use unsupervised and whether any lone working arrangements need to be in place. If you hear an alarm, please ensure that you leave the work area immediately and make your way to an assembly point. Never assume it is a false alarm, with the exception of known fire alarm testing.

Please always take care across campus and be particularly mindful around moving vehicles and areas where construction is taking place. Please do not skateboard in roads and make sure you are using electric scooters lawfully. We do not permit the storage and charging of electric scooters within University buildings due to the fire risk.

 

Lone working policy and procedures 

The principles and guidance around lone working are often highly applicable to the nature of postgraduate research and the variety of activities this might involve. As such, awareness and planning around any lone working you may be required to undertake are essential.  

Any health and safety concerns should be brought to the attention of your local Health and Safety Co-ordinator or the University Health and Safety Office. It is likely that most activities will take place on University premises.  However, the principles also apply to students undertaking duties off campus. 

Find out more about the University’s lone working policy and procedure

 

Fieldwork and travel 

The University has a risk-based process for the risk assessment and approval of fieldwork and travel. For higher risk travel this approval process can take several months and so if postgraduates are planning to travel as part of their work they should speak to your local Health and Safety Co-ordinator or the University Health and Safety Office. 

Find out more about the University’s fieldwork and travel policy

 

Stress and mental health 

Stress is part of any job, and can improve performance, but excessive stress and poor mental health is detrimental to both the individual and their work. Postgraduates should be mindful of the effects that stress can have and manage this, including using provided support if and when it is needed. 

Your mental health is as important as your physical health and should be treated in the same way. There is a strong link between stress and mental health. 

Find out more about the University’s stress and mental health policy

 

Safeguarding 

Safeguarding is the protection of children (under 18s), vulnerable adults, and adults in a vulnerable situation – the latter definition can be particularly applicable to research participants. Any research involving people should consider safeguarding, particularly where the research occurs in developing nations. 

Find out more about the University’s safeguarding policy

 

Code of practice on harassment for students 

The University is committed to upholding the dignity of the individual and recognises that harassment can be a source of great stress to an individual. Personal harassment can seriously harm working, learning and social conditions and will be regarded and treated seriously. This could include grounds for disciplinary action, and possibly the termination of registration as a student. 

The University’s Code of Practice on personal harassment for students should be read in conjunction with the Student Disciplinary regulations and the Complaints procedure.   

Find out more about support available if you are feeling harassed

Royal Holloway acknowledges societal inequalities and the impact of these on the personal and professional lives of individuals and groups. The University’s vision as an institution is to cultivate a fair and inclusive environment that supports excellence in teaching, research and student experience. An institution where barriers are removed and everyone feels connected to the University, and supported to be themselves and reach their true potential. The University recognises the importance of building a diverse community comprising different perspectives and opinions, ensuring it is a relevant and supportive place for our diverse student body and a space where all colleagues are listened to and feel valued.

 A recent restructuring of our EDI Governance has resulted in the eruption of a wide range of new initiatives designed to spur on action and lead to meaningful change. Initiatives include a wider range of inclusive policy statements and practices, including Transitioning At Work, and a suite of EDI Guides which include allyship, the impact of microaggressions and menopause awareness. The University offers a range of staff networks which are also open to PhD students (including our LGBT+ Staff Network, our Disability and Mental Health Staff Network and our new Menopause At Work Network) and is committed to marking diversity and inclusion events and celebrations throughout the year. The University is committed to facilitating more opportunities for conversations around equality and understanding lived experiences, for example through our Conversations About Race sessions, designed to enable staff and students to engage in meaningful, honest and at times challenging discussions about their experiences of race, regardless of their background.

At Royal Holloway, we want to establish a diverse community where everyone succeeds, is included, and feels that they belong. We have drafted a comprehensive plan, our EDI Framework 2023-2028, that will help us on our journey to achieve our ambition and see real progress and sustainable impact.

Find out more