Services over the Easter break

If you’re staying on campus or within the local area over the Easter vacation, we have created a list of all the services that will still be open and the hours they will be operating.

Careers

• Careers will be open for online appointments until Wednesday 5 April, then closed from Thursday 6 April to Tuesday 11 April. 

Food and drink

Some of our outlets will be operating different opening hours over the break. Click here to find out what's open and when.

Hall Life 

• The Hall Life team is a term time only service, they will close on Saturday 25 March and reopen on Monday 24 April. For practical help and advice please check out the practicalities section of the Living in Hall Guide.

Hall Receptions

Outside of the below dates Hall Receptions will be open their normal hours.

Help in an emergency

If you are on campus, College Security operates, and is contactable, 24 hours a day, seven days a week for your protection. If there is an emergency on campus please call the Security Control Centre.

• Emergency number: 01784 443888
• The team are based at Founder's East reception
• Email securityrhulroyalholloway.ac.uk
• Non-emergency number: 01784 443063

You can also find details of external emergency support here: Get help with an emergency .

To make a named report, click here. If you want to submit an anonymous report, you can do so here: Submit an anonymous report.

IT

Our IT team are here to answer your technical queries. You can call, use their live chat or email them at ITservicedeskroyalholloway.ac.uk. Find out their opening times, or use their LiveChat service to speak to someone online here.

• From Monday 3 – Wednesday 5 April and Wednesday 12 - Friday 21 April the IT Service Desk and Laptop Support will be open Monday to Friday from 9am-5pm in the Library, by email, phone, and online chat. 

• Laptop support will also be available on Thursday 6 April and Tuesday 11 April from 9am-5pm in the Library, however the IT Service Desk will be closed.

• All IT support services will be closed from Friday 7 - Monday 10 April and services will be unavailable over weekends from Thursday 23 March – Monday 24 April inclusive.

Kingswood bus (RH3)

• The vacation timetable for the Kingswood bus (RH3) can be found here. 

Library

• The Library in the Davison Building will be open 24/7 during the Easter vacation and the LiveChat and Helpdesk services will remain open as usual during this period.
• Founder's Reading Room will remain open 24/7 with swipe access. Students and staff can search the physical collection of materials and access digital materials from wherever they are, on any device through LibrarySearch. In addition to this the Library has a number of major databases, which you can access via the Databases A-Z page.
• You can easily contact the Library, including through our LiveChat. You can get help with searching, referencing and evaluating resources from our friendly Information Consultants.
• Information Consultants' services will be unavailable from Thursday 6 April -  Tuesday 11 April.

Security

• Available 24 hours, seven days a week.
• For help in an emergency please contact Campus Security on 01784 443888.

Student Services Centre

The Student Services Centre will be closed from Wednesday 5 April at 4pm until Wednesday 12 April at 10am. 

Student's Union 

You can find opening times for Student's Union services like the Helpdesk and outlets including The Packhorse here.

Union Shop

• The Union Shop will be open between 8am-6pm from Saturday 25 March – Sunday 23 April.  
• However it will be closed on Sunday 2 April.
• Normal term-time hours, 8am-11pm, Monday to Saturday and 9.30am-11pm on Sundays, will resume on Monday 24 April.

Volunteering

• The Volunteering Hub is closed outside of term time, but the Volunteering Team are able to support you with volunteering enquiries by email until Wednesday 5 April. The team will then return on Monday 17 April.  
• Throughout the festive break you can find local volunteering opportunities on our online platform. 

Wellbeing 

The Wellbeing department continue to offer support in the break between terms one and two but there are adaptations to how you can access support and we operate a slightly reduced service.

• Initial contact by teams over the break should be by email to team mailboxes - see contact details in the drop down boxes on this page.
• Emergency support options are detailed here including details of mental health crisis lines and support via Student Space (Student Minds).
• The online and in-person drop-ins will pause from Friday 24 March and will re-commence on Monday 24 April. 
• Togetherall is a safe, clinically managed online community to improve mental health and wellbeing. Joining Togetherall provides something that has always been important for good mental health and wellbeing: a community for shared experiences and mutual support. The platform promotes a sense of belonging and connection through community. The service is accessible anywhere, anytime, 24/7 and is available for both students and staff. It includes guides and advice for looking after your mental wellbeing - such as goal setters and journals - alongside being able to connect with a community, and get (or give) anonymous mental health support. You can find out more and access the platform here.

All services will close for the Easter period. From 5pm on Wednesday 5 April until 9am on Wednesday 12 April,  team mailboxes will not be checked. During this time urgent concerns can be emailed to supportingyou@royalholloway.ac.uk as this mailbox will be regularly checked. 

Please note this email should not be relied on for emergency or crisis contact and you should seek appropriate emergency support  from external services or by contacting campus security if you are on campus.  

More information can be found here. 

Please note this page was last updated on Wednesday 22 March and further services may be added at a later date.