We have a new place for you to log in, which is mail.alumni.rhul.ac.uk. You can also log in by going to office.com.
We’ve also assigned you a new email address, which is in the format email@example.com. For example, Jane.Holloway.firstname.lastname@example.org.
This should look the same as the email address you already know; just replace @live with @alumni.
You can access your account by going to mail.alumni.rhul.ac.uk, or by going to office.com, and logging in by using your username with @alumni.rhul.ac.uk added, e.g. email@example.com.
We recommend that you start using your new email address going forward when you need to provide it to other people, but messages sent to your old @live.rhul.ac.uk will still continue to come through to your new address, so don’t worry about missing mail.
Your password has not been changed – use the password you were using up until now.
if you use an app to send and receive email on your phone, computer, or other device, you will need to remove and re-add your account. Until you re-add your account, it may appear like you are not able to send and receive email.
Webmail, the service you access by logging in from mail.alumni.rhul.ac.uk in a web browser, is unaffected. You can send and receive emails as normal, and you do not need to do anything.