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Alumni email accounts


 

Earlier this month we undertook essential work to our infrastructure to make it easier for students and staff to collaborate from September 2020.

As part of this work, we moved some alumni mailboxes to a new platform and you may have experienced some downtime. We apologise for any inconvenience.

Alumni email has now been restored, but there are a few changes.

To find out what affect our work has had on your account, select the option that best describes you.

 

I graduated in July 2018 or before

We have a new place for you to log in, which is mail.alumni.rhul.ac.uk. You can also log in by going to office.com.

We’ve also assigned you a new email address, which is in the format firstname.lastname.yearofentry@alumni.rhul.ac.uk. For example, Jane.Holloway.1886@alumni.rhul.ac.uk.

This should look the same as the email address you already know; just replace @live with @alumni. 

You can access your account by going to mail.alumni.rhul.ac.uk, or by going to office.com, and logging in by using your username with @alumni.rhul.ac.uk added, e.g. abcd123@alumni.rhul.ac.uk.

We recommend that you start using your new email address going forward when you need to provide it to other people, but messages sent to your old @live.rhul.ac.uk will still continue to come through to your new address, so don’t worry about missing mail.

Your password has not been changed – use the password you were using up until now.

if you use an app to send and receive email on your phone, computer, or other device, you will need to remove and re-add your account. Until you re-add your account, it may appear like you are not able to send and receive email. 

Webmail, the service you access by logging in from mail.alumni.rhul.ac.uk in a web browser, is unaffected. You can send and receive emails as normal, and you do not need to do anything.

I graduated after July 2018

 Your email address and password haven't changed. To log in you should go to mail.live.rhul.ac.uk. You log in using the format username@live.rhul.ac.uk (e.g. abcd123@live.rhul.ac.uk).

If you use an app to send and receive email on your phone, computer, or other device, you will need to remove and re-add your account. Until you re-add your account, it may appear like you are not able to send and receive email.

 

Webmail, the service you access by logging in from mail.live.rhul.ac.uk in a web browser, is unaffected. You can send and receive emails as normal, and you do not need to do anything.

 

 

Contact us

itservicedesk@rhul.ac.uk

01784 41 4321

You can visit us in person in the  IT Support Office.

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