davison building

The Student Services Centre


Find out more about the Student Services Centre

About us

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all. We are dedicated to responding to queries sensitively, fairly and efficiently; if we don’t have the answer to your query we'll work with you and our colleagues across the University to find the best solution.

Our friendly and knowledgeable team are committed to providing outstanding customer service to ensure our students feel supported as individuals throughout their studies at Royal Holloway.

Our Services

Most of our services are available online so you can access or request them wherever you are. You can also get advice by phoning, emailing or visiting the walk-in centre which is located on the ground floor of the Emily Wilding Davison Building. Our centre has 1-to-1 meeting rooms so you can let the team know if you would like to talk to an Advisor in private. 

If we don’t have the answer to your query, we'll signpost you to the team that can help! 

Please see all of our services below for further details. 

Current Student Documents

Requesting a document as a current student to confirm your student status.

Lavender

Enrolment

How to complete your enrolment at Royal Holloway

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Student ID Card

Getting a new or replacement Student ID Card

Your details

How to update your personal or study details (e.g. Changing your degree or your name)

Gold

How to pay your fees

More about how to pay your tuition or accommodation fees

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Travel

Find out more about travel discounts you may be eligible for as a student

Orange

Assessments

Find out more about assessments and exams at Royal Holloway

Purple

Results

Find out more about getting your results

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Former Student documents

Ordering proof of your studies and results as a former student at Royal Holloway

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Graduation

Find out more about the Summer or Winter Graduation ceremonies

Green

 

DBS Checks

Find out more about getting a DBS check completed at the Student Services Centre.

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Contact us

Term one opening hours

  • Email: Mon - Fri 9am - 5pm

  • Phone: Mon - Fri 10am - 4pm

  • Walk-in: Mon - Fri 10am - 4pm

Closure Days

The Student Services Centre will be closed on the below dates for UK Bank Holiday's and staff training:

  • Friday 29 March - Wednesday 3 April 2024
  • Wednesday 17 April 2024
  • Monday 6 May 2024
  • Monday 27 May 2024
  • Wednesday 12 June 2024