IT FAQ home Keyword(s) How do I restore documents to my network drives? What email clients are supported at Royal Holloway? I'm getting the message 'Your email or password is incorrect,' when trying to log into my emails. What do I do? What's the difference between my username, email address, and my Microsoft Office 365 ID? What is OneDrive? How can I install EndNote? Why am I being asked to re-register my device to CampusNet? How can I access large format printing? What do I do if I don't have a mobile phone or have a very old model? Software - Which software is installed on lab PCs? What do I do if I have opened an infected email attachment or clicked on spam? What is the maximum email size I can send and receive? Can I print from my Linux machine? What is Eduroam and how do I use it? What are randomized MAC addresses? I'm about to graduate – how can I save my email data? What are my (Y:) and (W:) drives? What IT support is there for disabled students? When I try to log into my emails I get the message 'We don't recognise this User ID or password'. What should I do? What happens when I change my mobile phone? Can I scan on the University printers? How do I install Nvivo? What's included in Office 365 for Royal Holloway students? The CampusNet registration page doesn't appear when I try to connect. What do I do? How do I add additional MFA methods? Displaying 1 to 25 of 63 Previous 1 2 3 Next Contact us itservicedesk AT rhul.ac.uk 01784 41 4321 More IT Support. Back to the IT Homepage.