IT FAQ home Keyword(s) Why won't the VPN connect? It tells me it's connecting, but then doesn't. What is Turnitin and how do I use it? How do I restore documents to my network drives? How do I add additional MFA methods? Will MFA use my mobile data or charge me to receive calls or messages, and how will this affect me if I travel abroad? Can I get Office for Mac? What antivirus software should I use on my personal devices? Where are the University printers? How do I set up eduroam on Linux? What's included in Office 365 for Royal Holloway students? The CampusNet registration page doesn't appear when I try to connect. What do I do? Can I print single/double sided on the College printers? My preferred authentication method of security methods isn't an option for my default method, what's going on? Can I get Office 365 and Microsoft Teams for free? How do I deal with spam email? How much space do I get in my email inbox? How much printer credit do I get from the University? How do I set up eduroam for Windows 10? Why am I being asked to re-register my device to CampusNet? Can I access my email after I graduate? What are my (Y:) and (W:) drives? How do I change my default authentication method? Can I access my files off-campus? My FAQ isn't listed. How do I get help? What are phishing emails? Displaying 1 to 25 of 63 Previous 1 2 3 Next Contact us itservicedesk AT rhul.ac.uk 01784 41 4321 More IT Support. Back to the IT Homepage.