IT FAQ home Keyword(s) Why won't the VPN connect? It tells me it's connecting, but then doesn't. Can I get Office 365 and Microsoft Teams for free? How do I deal with spam email? How much space do I get in my email inbox? How much printer credit do I get from the University? How do I set up eduroam for Windows 10? How can I install EndNote? Why am I being asked to re-register my device to CampusNet? How can I access Campus Connect now that it's been updated? What are my (Y:) and (W:) drives? What email clients are supported at Royal Holloway? How do I add additional MFA methods? Will MFA use my mobile data or charge me to receive calls or messages, and how will this affect me if I travel abroad? When I try to log into my emails I get the message 'We don't recognise this User ID or password'. What should I do? What happens when I change my mobile phone? Can I scan on the University printers? How do I install SPSS? Can I access my email after I graduate? Can I print to the Royal Holloway printers from home? Can I access my files off-campus? My FAQ isn't listed. How do I get help? What are phishing emails? How do I install the printer drivers for Mac? Can visitors use CampusNet? Do I need to back up my work? Displaying 26 to 50 of 63 Previous 1 2 3 Next Contact us itservicedesk AT rhul.ac.uk 01784 41 4321 More IT Support. Back to the IT Homepage.